Reception Manager

Position Summary:

We are looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heart-warming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services.

As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.

Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

Duties and Responsibilities:

  • Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
  • Train, supervise and support office staff, including receptionists, security guards and call center agents
  • Schedule shifts
  • Ensure timely and accurate customer service
  • Handle complaints and specific customers requests
  • Troubleshoot emergencies
  • Monitor stock and order office supplies
  • Ensure proper mail distribution
  • Prepare and monitor office budget
  • Keep updated records of office expenses and costs
  • Ensure company’s policies and security requirements are met.

Requirements:

  • Proven work experience as a Front desk manager or Reception manager.
  • Thorough knowledge of customer service, office management and basic bookkeeping procedures.
  • Proficiency in Italian & English.
  • Solid knowledge of MS Office, particularly Excel and Word.
  • Excellent communication and people skills.
  • Good organizational and multitasking abilities.
  • Problem-solving skills.
  • Valid EU passports for more than six months.

 

More Information

Apply for this job
Share this job

We offer growing businesses access to high-quality referenced personnel with a range of different experiences and skill ranges.

Contact Us

Office 22
Tempo House
15 Falcon Road
London SW11 2PJ

Tel: + 44 (0) 207 096 2716
Fax : +44 (0) 872 352 2482
Mobile : +44 (0) 773 220 0265

Email: info@recruitmentam.co.uk